Refund policy
At WAM, we want you to shop with confidence. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.
Return period
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be returned in their original condition, including all original packaging, labels, and tags where applicable.
Clothing:
Clothing may be returned provided that it is:
unworn
unwashed
undamaged
returned with all original tags attached
returned in its original packaging
We reserve the right to reduce the refund where an item shows signs of handling beyond what is reasonably necessary to inspect it.
Faulty, damaged, or incorrect items:
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible after delivery.
Non-returnable items:
The following items cannot be returned unless faulty or otherwise required by law:
any item not in its original condition
any item damaged after delivery due to misuse, neglect, or improper handling
any personalised or custom-made items
Return shipping:
Unless the item is faulty, damaged, incorrect, or local law requires otherwise, customers are responsible for the cost of return shipping.
We recommend using a tracked delivery service, as we cannot be responsible for returned items lost in transit.
Refunds:
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within a reasonable period and in accordance with applicable law.
Original delivery charges will only be refunded where required by law.
Important notice:
Nothing in this Returns Policy affects any statutory rights you may have under applicable consumer protection law.
Because WAM is based in Portugal and sells to an international customer base, your rights may vary depending on the country in which you are located.
Returns Policy:
At WAM, we aim to ensure every order meets your expectations. If you wish to return an item, please review the terms below.
Return Window:
You may request a return within 14 days of receiving your order.
Returned items must be sent back in their original condition, with all original packaging, labels, and tags included where applicable.
Clothing returns:
We accept returns of clothing items provided they are returned:
unworn
unwashed
undamaged
with all original tags attached
in the original packaging
Items returned in a condition that suggests use beyond reasonable inspection may be subject to a reduced refund where permitted by law.
Faulty, damaged, or incorrect items:
If your order arrives faulty, damaged, or incorrect, please contact us promptly with:
your order number
a description of the problem
clear photographs where relevant
Where appropriate, we will offer a repair, replacement, price reduction, or refund in accordance with your legal rights.
Return costs:
Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or return shipping must be covered by us under applicable law
We strongly recommend using a tracked postal service, as returned items remain your responsibility until they reach us.
Refunds:
Refunds are processed after the returned item has been received and inspected.
If approved, refunds will be issued to the original payment method in accordance with applicable legal timeframes. Original delivery charges will only be refunded where required by law.
Contact:
For all return requests, please contact:
info@wamwear.com
Please include your order number and full details of your request.
Nothing in this policy excludes or limits any statutory rights you may have under applicable consumer law.